Privacy Policy

Short version: we collect only what a booking needs, we never sell it, and you can ask us to delete it.

What we collect

• Booking details — name, email, phone, country, dates, guest count and any requests you send. Used to manage your stay and to contact you about it.
• Technical basics — a hashed, non-reversible fingerprint of your connection when you submit a booking, used only to prevent spam and abuse.

Meta Pixel

This site uses the Meta Pixel, a small piece of code from Meta (Facebook and Instagram). When you visit, your browser tells Meta which pages you viewed, along with technical details such as your IP address, browser and device, and any Meta cookies already on it. We use this to measure how our ads perform and to show our ads to people who have visited. Meta handles this data under its own privacy policy. To stop it, change your Meta ad preferences or block third-party trackers in your browser. The pixel is switched off on booking status pages.

What we don't do

• No selling or renting of personal data, ever.
• No marketing emails unless you explicitly ask to hear from us.

Where it lives

Booking data is stored with our database provider (Supabase) with access restricted to the property's management. Transactional emails (booking confirmations) are delivered by our email provider. Both act as processors on our behalf.

Bookings made elsewhere

If you book via Booking.com, MakeMyTrip or another platform, their privacy policies govern the data you give them; we receive only what's needed to host your stay.

Your choices

Want your data corrected or deleted after your stay? Email info@palolemheights.com with your booking reference and we'll take care of it.